General

Can I use my headphones for listening the JIAS music?
Yes and no. It depends on what kind of headphones do you actually have. There are headphones that are suitable for Sonorias (or JIAS music) and there are he...
Mon, 4 Jan, 2021 at 1:20 AM
My device does not have a 3.5mm stereo jack connector. How can I connect my headphones?
Most of the Android and Apple mobile devices have a 3.5mm stereo jack connector to connect standard wired headphones. If you device does not have this conne...
Sun, 3 Jan, 2021 at 9:00 AM
Can I use Bluetooth headphones for listening?
No. Please avoid using wireless headphones for listening to JIAS music at all. In most cases the used wireless technology (Bluetooth, Wi-Fi,...) uses so...
Sun, 3 Jan, 2021 at 8:52 AM
Can I use the PIN code on more devices?
Yes, you can. One PIN code can be used to download the music on more devices. So you can download the music into your Sonorias app in all the device you...
Tue, 5 Jan, 2021 at 8:13 PM
Do I need internet connection when listening?
No, you don't need. After you entered you PIN code, the music tracks were downloaded into your phone or tablet and are stored there. Therefore you d...
Tue, 5 Jan, 2021 at 1:12 AM
Do I need to download the music?
Yes. To start listen to the music your provider created for you, you need to download the music into your device first. To download the music, you need ...
Sat, 9 Jan, 2021 at 5:09 PM
Do I need to purchase Sonorias when reinstalling the phone?
No, you don't need to. You purchase is stored in the Apple App Store on Apple devices or in Google Play Store on Android devices. If you setup the n...
Tue, 5 Jan, 2021 at 1:10 AM
Can I use the same PIN code on both platforms?
Yes. The PIN is universal and not tied to any platform. You can use the PIN to download the music for example to your Apple iPhone mobile phone and you ...
Tue, 5 Jan, 2021 at 1:05 AM
The music is not playing.
If you downloaded the music into Sonorias mobile app, you should be able to listen to the music. After the download, you don't need to have internet con...
Tue, 5 Jan, 2021 at 12:59 AM
How can I download new music?
If you already have the music downloaded in your device and you received a new PIN (e.g. a new set of tracks), you can simply download them and replace your...
Tue, 5 Jan, 2021 at 12:49 AM